We’re looking for a customer-obsessed Technical Support Engineer with solid QA skills to join our global team. This role is primarily technical customer support, with a secondary focus on software testing to help validate issues and ensure quality.

Location: Nepal (Fully Remote)

What you’ll do - Support 

• Serve as the technical point of contact for internal and external customers
• Communicate with customers via email and video meetings (Zoom/Google Meet): triage, live troubleshoot, run product walkthroughs, and follow up with clear summaries and action items
• Troubleshoot, diagnose, and resolve product issues; reproduce problems and identify workarounds
• Own the end-to-end validation of field issues, from intake to verified fix
• Document issues, resolutions, and best practices; contribute to the knowledge base
• Prioritize and escalate complex cases to Engineering with clear, actionable reports

What you’ll do - QA 

• Write and execute test plans/test cases for new and existing features
• Run regression and smoke tests to verify fixes and releases
• Log high-quality bug reports and track them to closure
• Help refine testing processes and maintain test suites

What you bring

Bachelor’s degree in Computer Science or related field (or equivalent experience)

3+ years in technical/product support (SaaS preferred)

1–3 years in QA or software testing

Experience writing/executing test plans and documenting reproducible steps

Scripting or tooling familiarity (e.g., SQL, APIs, Postman; Bash/Python a plus)

Excellent English communication—clear, concise, and customer-friendly

Self-starter who thrives in a remote, collaborative environment

Benefits

Fully remote role aligned to your local time zone

Work on interesting products and real customer challenges

Strong opportunities for professional growth and learning

Why join us?

We’re a team of passionate, innovative engineers building products our customers love. You’ll have room to grow, a supportive and collaborative culture, and the chance to make a visible impact—while working remotely from Nepal.

Sound like you? If you’re a Technical Support expert with QA chops, we’d love to hear from you. Apply now!