Customer Service Representative: Elevate Your Career with Aventus!

Welcome to Aventus! As a boutique customer experience BPO located in Charleston, South Carolina, we've been revolutionizing the industry for 10 years! We pride ourselves on delivering exceptional omnichannel support to over 30+ remarkable clients and partners in the DTC and direct response markets.

We are looking for a rockstar in the world of customer service with to provide exceptional support to one of our amazing clients (through phone calls, chats and emails).

What Makes Aventus Unique?

At Aventus, we collaborate with the trendiest e-commerce brands. The campaigns you'll be part of are no ordinary gigs! We've partnered with renowned international brands whose products have gained worldwide recognition.

Check out our website:
https://www.aventus.com/

Why Join Aventus?

As the world evolves into an AI-driven future, Aventus is leading the BPO industry by switching from conventional customer service experiences to a more human approach. We provide each customer with a warm, personalized experience. While AI might take over customer service roles in other companies, at Aventus, you have a home where you can elevate your customer service career to the next level!

What We Offer:

• USD 6 hourly rate
• 100% Remote Work: Enjoy the flexibility to work from home or anywhere you'd like, as long as you have a professional quiet workspace and a stable internet connection.
• Career Growth: Join one of the fastest-growing BPOs in the United States, with ample opportunities to scale your career.
• Positive Work Environment: Thrive in a friendly, supportive work culture with a great team of leaders ready to assist whenever needed.
• Independent Contractor Benefits: As an independent contractor we do not offer benefits required by law but you can expect a monthly medical aid bonus, paid time off, and 100% extra pay for Mexican holidays.
• Performance Evaluations and Annual Reviews: Get rewarded for your hard work.
• 5-Day Work Week: Enjoy work-life balance with a standard 5-day work week.
• Certification Opportunity: Get certified in customer service with us! Adding significant value to your CV.

Requirements:

• Advanced spoken and written English, reaching at least C1 level.
• Proven experience in previous customer support roles, demonstrating your ability to handle a wide array of customer inquiries, upselling, cross-selling and retention.
• Remote working expertise and familiarity with soft telephone and ticketing systems (Zendesk, Gorgias, Five9, Kustomer). Experience in e-commerce platforms is a plus! (Amazon, Freshdesk, Shopify).
• Quiet, professional workspace.
• Updated laptop/desktop (Windows 10+), USB headset, reliable Ethernet connection (at least 20mbps upload, 40mbps download), LAN cable.
• Active Wise account for payment.

Ready to Join Us?

We’re eager to explore work opportunities with you if everything you read resonates with your professional profile!

Elevate your customer service career with Aventus today!