City Cruises is part of City Experiences, and we’re looking for Customer Service Assistants known internally as Guest Experience Assistants to join us on our boats for our summer-peak period, to provide world-class experiences to our passengers.  We’re a global leader in offering such experiences, and because of this, we need world-class personalities like you, to join are already strong team. Apply today and swap the traditional desk for the ever-changing, breathtaking scenery of the River Thames 

What you can expect as a Customer Experience Assistant onboard our vessels:  

• Most of the time, you’ll be helping create experiences, by welcoming people on board our state-of-the-art boats and providing exceptional hospitality. 
   
• You’ll give our customers an ‘at seat service’ throughout their trip, whether that be selling refreshments, selling our other experiences or just being that smiley person that says hello. By the way, you get commission on our refreshments, so the more you sell the more you earn.
   
• Making sure our customers from other parts of the world have access to our handy audio guides so they can have that global leading experience, in their preferred language.
   
• Helping us to maintain our global leading status by ensuring our customers are given highest level of service, leaving our boats having had an unforgettable experience.
   
• Yes, you’ll be servicing our guests throughout their trip, but you’ll also play a key role in ensuring the safety of passengers is always protected, by helping the Bridge Crew in routine and emergency situations, which could include evacuation, firefighting, first aid amongst others. 
   
• On that note, it’s important to know that you’ll spend all day (sometimes up to 12h) on board the boat, it’s a little different to your typical workplace, so you must be prepared for the Great British weather as well as being comfortable being on your feet for long periods of time.
   
• You will be working on the unpredictable river Thames, so you will always be moving, floating, rocking and everything else in-between, so be prepared to embrace this in when applying
   
• You’ll meet people from around the globe, so you’ll really need to love working with many different cultures and nationalities, a perfect opportunity to grow your multicultural experience! 
  
  
  • If career development is important to you, well then this is a great place to start, our previous

Crew have gone both upwards and side wards to roles such as, Mates, Captains or even in our offices as part of our operations or corporate teams.

What makes a world-class Customer Experience Assistant?  

• If you’re looking for a job with a big difference, then our Customer Service Assistants could be the perfect fit for you, we’d love to hear from enthusiastic people who love all things hospitality or retail!
   
• Customer service experience would be useful but - most importantly - the ability to communicate confidently with people from all walks of life will ensure your success in this role. You’ll also find that being self-motivated will go a long way in making your days a bit easier.  
   
• Working as a team is super important to us and the success of our business, so we want people who are real team players and are not afraid to get stuck in and show a good collaborative work ethic.
   
• It’s really useful to keep this next point in mind - As we’re a season dependant business it means we’re much busier in summer than winter, so most of our positions are summer contracts only, and your total contracted hours are split across the 6-months with more in the peak point (July-August) and less in our off-peak - perfect if you’re looking for work between university or college or if you only someone who just wants some temporarily top up their summer earnings work, but, if you love it, and we love you there may be a chance to make things permanent.   
   
• It is important to us to make this fair across our teams, so here’s bit info on our shift patterns, we operate a 3-day on, 2-day off shift pattern, including weekends and bank holidays and sometimes, so we really need people who are enthusiastic and prepared for full but fun days of working!