Ground Operations Manager
Walks & Devour
Dublin
Operations
Job Description
About Us:
Calling all travel and food lovers! We're Walks and Devour, global leaders in the tours and activities industry, part of the City Experiences family. We're not your average company. We're a passionate, curious team of travel enthusiasts dedicated to creating unforgettable experiences.
Join us in shaping the future of tours and activities. We're seeking smart and ambitious individuals who want to be part of something fast-paced and exciting. With us, you'll have room to grow and develop. Our culture is laid-back yet professional, fostering a collaborative and approachable environment.
This is a full-time, permanent role with occasional weekend and evening work, offering a salary in the range of €40,000 to €45,000.
If you're ready for a new challenge in the world of tours and activities, we'd love to receive your application.
About You:
We are looking for a Ground Operations Manager who is a strong communicator, passionate about the tourism industry and eager to grow our operations in an emerging market. Our ideal candidate will be flexible, collaborative, self-starting and highly organized. This role will require a keen eye for detail and strong problem-solving ability. This person must have high energy, a "can do attitude," and must also embody City Experiences’ RESPECT Service System.
About the Opportunity:
As Ground Operations Manager you will be responsible for our tour operations in Dublin. After a very successful first few seasons, we are looking to expand our presence in the city, establishing ourselves in an increasingly competitive market.
Your primary focus will be developing your guide team, hiring and training guides to deliver the top-quality experiences our brand is known for. You will be our point of reference on the ground, managing relationships with any external partners or suppliers. You will also work closely with our central operations team to manage the day-to-day operations in Dublin, reporting to leadership on successes and challenges in the market. You will also collaborate with our product team on an as needs basis in the development of new walking tours, food tours, and day trips in the region.
You will be the chief gatherer of on-the-ground feedback – from guides, partners, and personal experience, safeguarding the quality of our experiences in the city. You’ll also report on the financial performance of each of our tours, helping to trouble-shoot discrepancies in tour costs and brainstorming ways to improve. Prior experience in tourism, preferably in tours & activities, is a bonus, but not essential. We also would love to connect with candidates who have experience in training and managing a team. You should be excited to champion a team of hard workers that support our ever-expanding client base.
This role will be based in Dublin and will be responsible for supporting our continued growth through developing and nourishing a network of Guides and Suppliers.
This is not a typical desk job; we expect you to be out and about at least half of the time, trialling new products and maintaining the quality of existing products, meeting with suppliers and tour guides, networking and creating opportunities for growth. You would need to be available to work on a flexible schedule with the occasional need to be present for tours departing from central Dublin early in the morning and for off-schedule events and travel.
Your Responsibilities:
Essential Skills & Requirements:
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