City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises including private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

The Operations Assistant is a member of the Operations Team and supports the smooth running of the daily operations. This position also includes operations administration, which requires keen attention to detail, along with the ability to prioritise multiple tasks simultaneously. This is a full-time position, on a permanent basis, Monday to Friday, 42.5 hours per week and based in London on the River Thames.

Essential Duties & Responsibilities:

• First point of contact for the Operations Office.
• Continuous cover for Operation’s phone.
• Administrative duties to include:
  o Prepare and distribute the daily briefing folders for Captains and Mates.
  o Assist with establishing and maintaining accurate KPI reports.
  o Check and file Captains’ log sheets, noting points of concern and reporting to the Operations Manager.
  o Maintain daily diary.
  o Maintain crew attendance/lateness spreadsheet.
  o Maintain a record of hours work by boat crews.
  o Maintain and communicate passenger numbers.
• Maintain and issue the Operations library of controlled SMS publications and documents, including:-
  o Safety and Operational Procedures (SOPs) manuals
  o Emergency Procedures Guide (EPG)
  o Operational memorandums
  o Navigational Risk Assessments
  o Generic and individual Passage Plans
  o PLA notices to Mariners
  o MCGA Notices to Mariners
• Inventory and issue of staff uniform.
• Regular audit of lifejackets.
• Be familiar with all the services within the company and our trade customers for day to day running on the pier locations.
• Any ad-hoc duties as requested by the Head of Operations, Operations Manager or Deputy Operations Manager.
• Attend meetings as required by the Head of Operations or Operations Manager.

Requirements & Qualifications

ESSENTIAL

• Experience of working in busy and dynamic office environment.
• Very strong administration skills.
• Educated to GCSE level or equivalent.
• Proficient in IT – Microsoft Word, Excel, Outlook and PowerPoint.
• Have a flexible, can-do attitude with the ability to react calmly in a pressurised situation.
• Able to own and follow-through on projects required and issues raised.
• Excellent organisational and time management skills.
• Excellent oral and written communication skills.
• Team player but able to motivate self and work independently on own initiative.
• Able to work to tight deadlines and prioritise workload.
  DESIRABLE
• Customer service/operational background.
• Proven experience in being highly organized.
• Experience and/or knowledge of MCA and PLA regulations for the River Thames