Location: London, UK 
Salary: £27,000- £30,000
 

COMPANY SUMMARY

City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and
York.

POSITION SUMMARY

The Group Bookings Executive will be responsible for answering all incoming group reservations and inquiries by telephone or email and wherever possible convert them to bookings. To deliver the best experience for our guests. To communicate with all locations to have a full understanding of Groups business

ESSENTIAL DUTIES & RESPONSIBILITIES

• To process Group Bookings of 20+ Passengers inline with group terms and condition
• Ensure large group and bespoke series are effectively managed.
• Make amendments and cancellations in the system as required.
• Ensure all group telephone enquires are answered and
• Manage reminders to ensure final numbers and dietary requirements are recorded prior to travel
• Consistently deliver excellent service to all clients when processing and confirming all bookings.
• Liaise with teams in London and York to understand operational considerations for group bookings
• Discuss and actively sell the full portfolio of City Cruises products
• Actively working as part of a team to achieve the department objectives and targets.
• Input contacts into Salesforce ensuring all details are set up correctly with an account.
• To be an Ambassador for our RESPECT Service System
• Any other duties as required.

REQUIREMENTS & QUALIFICATIONS

• Excellent written and verbal communication skills.
• Excellent attention to detail and committed to data accuracy.
• Proficient in MS Office; experience of working with a CRM system.
• Previous administration experience
• Ability to work independently.
• To prioritise and handle multiple tasks.