Overview: 
Haptiq is a leader in AI-powered enterprise operations, delivering digital solutions and consulting 
services that drive value and transform businesses. We specialize in using advanced technology to 
streamline operations, improve efficiency, and unlock new revenue opportunities—particularly 
within the private capital markets. Our integrated ecosystem includes the Core Platform, an AI-
native enterprise operations foundation built to optimize workflows, surface insights, and 
accelerate value creation across portfolios; Olympus Software, a cloud platform delivering 
unmatched performance, intelligence, and execution at scale; and the Pantheon Solutions Suite, 
modular technology playbooks designed to manage, grow, and optimize company performance. 
With over a decade of experience supporting high-growth companies and private equity-backed 
platforms, Haptiq brings deep domain expertise and a proven ability to turn technology into 
strategic advantage. 
Role Summary: 
As a Delivery System Administrator within the Global Operations team, you will be responsible for 
managing the configuration, usage, and optimization of our core delivery systems including JIRA, 
Kantata, and Git. You will ensure alignment with our standard operating procedures, implement 
improvements defined by Global Ops and delivery leadership, and enable system usability and data 
integrity across the organization. 
Key Responsibilities: 
● Administer and maintain core delivery platforms, including configuration, permissioning, 
and integration support. 
● Monitor system usage to ensure adherence to delivery SOPs and flag anomalies or 
inefficiencies. 
● Execute system updates and implement workflow improvements aligned to directives from 
Global Ops and delivery leadership. 
● Collaborate with Product Delivery Managers, Project Managers, and Finance to ensure 
systems are meeting cross-functional requirements. 
● Support new process rollouts and lead change management within delivery tooling. 
● Provide tier-2 troubleshooting and user support in collaboration with IT or Engineering 
teams. 
● Conduct usage audits, generate reports, and make recommendations to improve system 
hygiene and scalability.

● Assist in the configuration of new fields, dashboards, workflows, and automations, 
particularly in JIRA and Kantata. 

Required Skills and Experience: 
● 2–3 years of experience administering enterprise tools such as JIRA (required), Git (preferred), and/or Kantata (strongly preferred). 
● Proven ability to execute system configuration changes, support multi-team 
environments, and implement SOP-aligned standards. 
● Experience with HRIS, CRM, or other operations platforms (e.g., Hubspot, HiBob, Netsuite) 
is a plus. 
● Strong analytical and troubleshooting skills; ability to work independently with cross-
functional stakeholders. 
● JIRA Administrator certification preferred but not required. 
● Excellent written and verbal communication. 
Business Justification 
As Haptiq continues to scale delivery operations across geographies and verticals, the complexity 
and volume of activities across our systems, JIRA, Kantata, and Git have expanded significantly. 
Currently, there is no dedicated resource responsible for ensuring that these tools are used 
consistently, aligned to SOPs, and optimized for performance and usability. 
This hire introduces a critical new capability: centralized system administration with a delivery-
focused lens. It ensures that platform governance, standardization, and cross-team usability are 
proactively managed rather than reactively addressed. By embedding this function in Global 
Operations, we guarantee cross-practice alignment while supporting delivery leads in maintaining 
healthy, scalable tooling environments. 
This role is directly tied to value creation via: 
● Improved data quality and reporting 
● Reduced time loss from manual errors or tool inconsistencies 
● Increased speed in implementing SOP changes at scale 
● Better compliance with delivery operating models 
As portfolio engagement and team size grow, this role becomes essential to maintaining high-
margin, scalable service delivery.