Client Success Manager
CS
New York, NY, United states
Full Time
Job Description
Client Success Manager, SMB
It's 2024, and we believe that health benefits should be as simple as breathing. Welcome to Healthee - your digital compass to navigate the vast world of healthcare benefits. Imagine discovering your coverage, identifying the right provider, understanding your costs, and booking an appointment—all in the time it takes to send a tweet! That's what we do, and we do it in 27 seconds flat.
Our quest is to redefine healthcare experiences for employees worldwide through our cutting-edge AI platform, ensuring they not only navigate but truly optimize their health plans.
Are you driven by a mission to make a difference? Dive in!
Job Summary:
As an SMB Customer Success Manager (CSM), you will be responsible for managing and nurturing relationships with Healthee’s small to medium-sized business (SMB) clients. Your primary focus will be to ensure customer satisfaction, retention, and growth by providing tailored solutions, support, and guidance. You will act as the primary point of contact for customers, helping them achieve their business objectives through the successful adoption and use of our products or services.
The SMB CSM will initially report directly to the VP of Client Services.
Key Responsibilities:
Qualifications:
Benefits:
Health Care Plan (Medical, Dental & Vision)
Healthee is proud to be an equal opportunity employer. We hire talented individuals regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
Salary:
For New York City-based hires only: Compensation Range: 80K-$90K base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive annual bonus and equity based on the Company’s plans and in accordance with the Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.
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Healthee does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.